Refund policy
EXCHANGE & RETURNS
The products for the RETURN OR EXCHANGE can only be accepted only if you mail us with the request for the same within 24 Hours from the day of receipt of Product .
You can always contact us for any return question at hello@sthreevastrabandara.com.
Exchange Policy Details
Conditions for Exchange
1. Manufacturing defects: Exchanges are accepted only for items with manufacturing defects.
2. Timeframe: Report defects within 1 Week from delivery.
Process for Exchange
1. Notification: Contact customer service email hello@sthreevastrabandara.com .
2. Documentation: Provide order number, photos of defect, and other required information.
Return request can be raised or reported Only after providing the opening video of the parcel from beginning till end as Proof .
3. Review: Our team reviews the request and guides the exchange process.
Exchange Options
1. Replacement: Replace defective item with a new one of the same type or different type and same or better quality.
2. Alternative: Offer a suitable alternative if the exact item is not available.
Responsibilities
1. Customer: Responsible for reporting defects promptly and providing required documentation and Parcel Opening Video is Compulsory.
2.Sthree Vastra Vanadara responsibility: Replace defective items or offer alternatives as per our policy.
RETURN POLICY
You can return your product and ask for refund only if the item is defective or damaged provided with the opening video of the parcel from beginning till end.
It will take 7-10 working days to refund the amount after receiving the product.
We have a 1-Week return policy, which means you have 1week after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original Folding and packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@sthreevastrabandara.com. Please note that returns will need to be sent to the following address: Geet Trading #24, 1st Floor, 1st Main Road, Shree Lakshmi Layout, Abbigere Bangalore 560090
If your return is accepted, we’ll send you a return shipping label, and the return Product to be sent back to us on the above mentioned Address at your own cost.
Damages and Issues
Damages During Transit
- Risk of loss or damage to products passes to the customer upon delivery to the shipping carrier.
- Parcel Opening Video without Break Or Pause at the time of Unboxing / Un-packing is MUST for any Claim .
- If the product is damaged during transit, the customer should:
1. Report the damage to the shipping carrier immediately with the Parcel Opening Video without Break Or Pause.
2. File a claim with the carrier, if applicable.
3. Notify us within 24Hours on receiving the damaged product.
Damages Due to Manufacturing Defects
- If the product is damaged due to a manufacturing defect, we will:
1. Replace the product with a new one of the same type and quality.
2. Offer a suitable alternative if the exact product is not available.
Customer Responsibility
- Customers are responsible for inspecting the product upon delivery and reporting any damages or defects promptly within 24Hours after delivery.
- Failure to report damages or defects within the specified time frame throught Mail may result in the customer being liable for the damage.
Our Liability
- We are not liable for damages caused by:
- Customer misuse or neglect.
- Accidents or external factors.
- Normal wear and tear.
- By using scissors at the time of Parcel Opening
By purchasing from us, customers acknowledge that they have read, understood, and agreed to this Product Damage Clause.
Exceptions / non-returnable items
Certain Products which is within the Price Range of Rs.100 - Rs.2000/- cannot be Exchanged or Returned .
Unfortunately, we cannot accept returns on Special Offer items OR sale items OR Gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The charges Applicable for Shipping the Return Products will have yo be borne by you and send it to the mentioned Address.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sthreevastrabandara.com.
Your Patience and Corporation will be highly appreciated 🙏 😊
Thank you 😊